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Symantec SSL Certificate Order Process

Last updated by Paul Baka on September 19, 2015 15:13

Step 1. Order your SSL Certificate

First you will need to order the certificate from our online ordering system. This is through your account manager so you may signup and use a new account or use one already created.
To select your desired Symantec SSL Certificate and place an order click here.

After you have placed your order with SSLTrust through our online ordering system and your order is payed in full you can begin the SSL Certificate Generation Process.

To gain access to the next step of generating your certificate you will be required to click the link in an email sent to your account email address. This is automaticly sent once your new order is payed in full. If for some reason you have not recieved this email plase first check your spam box and still not recieved please contact support for a quick reply.

Step 2. Generate a CSR

First you need to create a Certificate Signing Request ( CSR ). This will pass on the information required by Symantec to generate your SSL Certificate. We recommend you create this CSR on the server the certificate will be used, this will make sure the key generate from the CSR will be available on the server when you install the certificate. You may obtain manuals for different servers to help generate your CSR by clicking here. Or you may use our online CSR Generator by clicking here.

Step 3. Request SSL Certificate with CSR

Once you have your CSR, click the link sent to you on payment of your new order ( Mentioned in step 1 ).
This will take you to your SSLTrust Account Manager where you can begin your SSL Certificate request by entering your CSR and business details, If you have a multi-domain SSL Certificate, you will have additional SAN fields to enter your extra domain names. If you have a wildcard enabled certificate you will need to enter your domain name like the following:

*.mydomain.com ( using the * instead of www )

this will allow all sub domains to work such as www.mydomain.com , mail.mydomain.com , secure.mydomain.com.
Make sure to enter a values in ALL fields, if you do not have a fax number, enter your normal phone number instead.

You will then be required to select an email to validate your domain name. such as webmaster@mydomain.com or admin@mydomain.com. Make sure you have no spam filters that may block emails coming from the Certificate Authority, as you will be emailed a link you need to click on and approve the SSL Certificate order. This is to validate ownership of the domain name to you.

Step 4. Business Verification

With Symantec you will be required to verify your business details. This includes Symantec checking the local government business registry ( ASIC for Australian businesses ) so make sure your business details are up-to date such as your phone number and address.

You will be required to have you business listed in a business directory list on one of the following websites:

http://www.numberway.com/
http://world.192.com/

You will also be required to have your domain WHOIS information up-to date and valid with your business details. Where domain registration is private, the domain registrar is required to unblock the privacy feature.

If Symantec is unable to verify any of the required information on your certificate application, they may request you to provide a Professional opinion from a lawyer or accountant to verify the information.

Once your business has been varified which can take upto 5 business days you will be emailed your new SSL Certificate.

For installation instructions please view the following article: Symantec Install Manuals

Symantec Support Chat can be found here: https://knowledge.verisign.com/support/ssl-certificates-support/index?page=chatConsole